Technical Support and Product Updates (1 year)
The 1-year technical support contract includes troubleshooting, bug fixes and product updates. Usually we answer e-mails during 1-8 hours after received, and start reproducing and troubleshooting issues within 48 hours. Updates are available via PGNPUpdate utility (installed with product), or by e-mail request. We prefer providing support via e-mails, but phone and online sessions are available too. The technical support contract does not include training, new features development and 1st level support (when application questions are coming from our client customers). The support contract is optional, and can be obtained as extension of the default time-limited support that is included with a license. Each contract covers up to 2 Server Edition or 3 Desktop Edition licenses.